At Pulsequik, we have a flexible refund policy. Here's when you can get a refund:

1. If you're under 18 and apply without your guardian knowing before talking to a doctor.
2. If you don't have your medical records and tell us before talking to a doctor.
3. If our health team finds your complaints aren't valid.
4. If you ask for a certificate more than five times without getting treated.
5. If you need a certificate for insurance or legal stuff, and you haven't talked to a doctor yet.
6. If the doctor hasn't contacted you.

Remember:

• We'll charge INR 210/- for Indian Medical Certificates and INR 260/- for Form 1A if you want a refund.
• No refunds for non-refundable services or just talking to a doctor online.

You won't get a refund if:

• You chose a non-refundable product.
• You don't want to talk to a doctor online.
• You miss your online appointment without canceling 60 minutes before.
• The doctor tries to call you three times and you don't answer.
• You already got the certificate.
• Your ailment claims are wrong or illegal.
• You say different things about your condition compared to what you told us or the doctor.
• You can't show documents supporting your ailment after talking to the doctor.
• You cancel after talking to the doctor.
• You don't respond to us for more than 7 days after booking.
• The doctor doesn't think it's right to give you a certificate.

To get a refund, email care@pulsequik.com.in with your case details and invoice. We’ll get back to you within 72 hours, Monday to Friday, 10 am to 6 pm. Refunds, if eligible, will go back to your original payment method in 8-10 working days.

For questions, email care@pulsequik.com.